Privacy Inquiry & Video Access Request Procedure

Effective Date: July 1, 2025
Clinic Address: 3641 W. 29th Avenue, Vancouver, BC

Purpose:

This document outlines the procedure for handling individual requests for access to personal information collected through video surveillance, in accordance with British Columbia’s Personal Information Protection Act (PIPA).

1. Receiving a Request:

• Individuals may request access to their personal information captured by video.
• Requests must be submitted in writing to the Privacy Officer via email or mail.

2. Verifying Identity:

• The Privacy Officer must verify the identity of the requester before any information is disclosed.
• Acceptable verification includes government-issued photo ID and confirmation of visit details (e.g., date and time of visit).

3. Assessing the Request:

• Determine if the footage exists and whether the individual is reasonably identifiable.
• Evaluate if legal exceptions apply (e.g., third-party privacy, safety concerns).
• If other identifiable individuals are visible, footage may require redaction or restricted access.

4. Responding to the Request:

• The Privacy Officer will respond within 30 calendar days, in compliance with PIPA.
• If access is denied in whole or in part, the individual will receive a written explanation and information on how to appeal to the Office of the Information and Privacy Commissioner for BC.

5. Documentation:

• All requests and responses will be logged and stored securely.
• The clinic will keep a record of the reasons for any denial or redaction.

Privacy Officer
Fluent Registered Massage Therapy
3641 W. 29th Avenue
Vancouver, BC
Mark Finch
mark@fluentrmt.ca
604-222-9505

This procedure supports our commitment to privacy, transparency, and respectful care for everyone who enters our clinic.